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InfoShare was customized for the Department of Labor and Industrial Relations designed to automate the process by which Employment Security Appeals Officers initiate, schedule, track, report, and dispose of their cases. The ESAS application converts the manual activities of the Department to enable the Office to operate more efficiently, to deliver prompt decisions, to meet federal time-lapse requirements, and to have documentation of each of the required steps in their process. In addition to the main application, CSI has developed a working digital recording solution, which is used by the Appeals Officers to record their hearings. The hearings are recorded and then uploaded into that case in the Appeals System for quick access by the Officers at a later time. The Officers may listen to the hearing at any time while working in their Appeals System.
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